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Technical Support

Technical Support

Technical Support

Assist Customers In Understanding The Installation, Usage, Maintenance And Other Knowledge Of The Product

In response to customers' demands during product installation, usage and maintenance, the technical support team provides comprehensive guidance, which specifically includes

Installation Guidance
Installation Guidance
Provide a detailed installation manual (including step-by-step diagrams and tool suggestions), and offer video tutorials for special structural seals (such as combined seals and parts with irregular cross-sections) to guide customers in avoiding installation deviations (such as deformation caused by excessive compression and leakage due to incorrect installation directions).
Usage Adaptation Suggestions
Usage Adaptation Suggestions
Based on the actual working conditions of the customer (such as temperature, pressure, and medium type), remind of the usage precautions (such as avoiding contact with strong solvents for rubber seals and controlling the preload force range for metal seals) to ensure that the seals perform at their best.
Maintenance and Replacement Plan
Maintenance and Replacement Plan
Provide regular inspection checklists (such as wear degree, aging signs judgment), guide customers to formulate replacement cycles, and assist in analyzing the causes of abnormal wear (such as improper installation, medium corrosion), and provide solutions.
Professional Team
Professional Team
Support forms include online consultation, telephone Q&A, and on-site technical personnel connection to ensure that customers can use the product efficiently throughout its entire life cycle.
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